Frequently Asked Questions
Learn About How We Operate
Q. Do you ship to all 48 States?
A. Yes, we do with all of our candy and Root candles. Our frozen products are available in most areas, but you should call to ask about your area.
Q. How do I get started?
A. Just call us toll-free at 800-221-8889. We can help tailor a program to the special needs of your group!
Q. Do you have a minimum order?
A. No. We only require you order in Master Case Quantities. You can order as little as 1 Master Case.
Q. How much profit do I make on the candy I sell?
A. You can make up to 53% profit on your sale. Call us at 800-221-8889 to see which products qualify.
Q. Can I mix different brands of candy?
A. Yes. We encourage you to sell a variety of candies.
Q. Who pays for shipping?
A. There are no shipping charges with our company on candy items. We include the cost of shipping in our prices so there are no surprises when you receive your order. (Many companies send you more candy to sell to pay for freight or charge you separately for shipping).
Q. How do I pay for the candy?
A. We accept VISA, MasterCard, Checks and money orders. We offer 21-day credit terms to all approved school groups with a Board Office Purchase Order. Call us at 800-221-8889 if you have questions about receiving credit terms for your group.
Q. Once I place my order, how long does it take to get the candy?
A. Shipping times will vary, but your order will be processed the day it is received and candy is almost always delivered within a few days.
Q. How will the candy be shipped?
A. Candy will be shipped either by UPS or a common carrier truck.
Q. Where will the candy be shipped from?
A. We ship candies from our climate-controlled warehouse in Atwater, Ohio, and from 10 distribution centers located throughout the USA.
Q. Can I return unsold candy?
A. No. Candy is a perishable product, and to ensure freshness to all of our customers we cannot accept returns. We will accept returns of product to organizations within a 60-mile radius of North Canton, Ohio with which we have made an agreement with before their sale starts. Candy must be stored in a climate-controlled environment where there can be no damage.
Q. Do you have a program for large orders where you offer bonus cases?
A. Yes! Call our office at 800-221-8889 for details.
Q. Do you offer special rebates to help me earn more money?
A. Yes! From time to time, our manufacturers offer rebate money and special promotional items for various organizations. Call our toll free number at 800-221-8889 to learn more about these programs.
Q. I’ve never run a fundraiser before. How do I get started?
A. The easiest way to get started is to call us and be prepared to offer information such as how many members will be participating and the dollar amount that your organization is trying to raise. We can offer plenty of assistance and helpful hints on how to kick off a successful fundraiser.
Q. Is there a difference between fundraising distributors?
A. Yes, there can be many differences between Fundraising Distributors. We suggest you contact several and compare their different programs. You will want to be sure to ask about payment terms, shipping procedures, Incentive Programs, and the %(percent) of profit that your group will be earning off of the sale. Be sure to do your homework, we think you will find that Diamond Group Fundraising offers a very profitable program with our assistance for your group from beginning to end!
Q. How much money can we expect to earn?
A. The amount of money that you earn will depend on several different things:
• The number of participants selling product
• The type of product your group chooses to sell
• How many products your group chooses to sell. (For example, we have many groups that take orders for candles while selling their candy. This helps them to maximize their profit potential)!
Q. How do I determine how much candy I will need?
A. A good place to start is to determine the amount of money that your group needs to make and how many participants there will be. From here we will be able to guide you as to how much candy you will need. We have over a combined 75+ years of experience organizing fundraising sales and will be of great assistance in helping you plan for your event.